I went in for a standard oil change. Mike, I think is the guys name said you're here for a engine replacement jokingly when I dropped my vehicle off. Fast forward 3 days later, I broke down on the side of the road. Car was towed back to Honest 1. Guess what the issue was... I ended up needing a new engine. Coincidence??? Who knows but it always makes me wonder, then the same guy says good thing we have cameras. I didn't accuse you of anything sir. Fast forward after getting the engine replaced the shop could not and did not provide me any information on the engine that was installed. How do you perform a engine replacement and not have paper work authenticating mileage, engine type, etc. I called in over a week for this information and kept getting the run around and never received it. I will say that all of my other dealings that I had with this shop were pleasant but this last experience left a bad taste in my mouth and I won't return.
Hi Shan - thanks for taking my call this morning and my apologies for the less than stellar experience you had with us. As I mentioned to you, when we deal with a used engine we're at the mercy of our supplier with the information they provide to us. In this case, they gave us a rounded number (46,000). Despite multiple requests to them we've not been able to get anything more specific. We did send that information via email to you on 9/14. I did put a note in our system for some future work for you on us if you will give us a chance to win you back. Best regards, Butch Carter, Owner
- Honest-1 Auto Care Johns Creek